When you need it the most, we’re here to help!
No matter which type of claim you have, our goal is to make sure everything goes smoothly. That your claims process as easy as possible and keeping you updated. During regular business hours, report your claim by phone.
Claims Center
General Claims Process
Contact
Shortly after you file your claim, you should expect a phone call from your adjuster. They will discuss the loss, gather information, and explain the claim process in greater detail.
Investigation
The adjuster will review your policy and applicable coverages. Depending on the claim, your adjuster may elect to meet with you to gather more information and evaluate the damage. Your adjuster will keep you updated during the investigation.
Evaluation
If your loss is covered, your adjuster will determine the value of your loss.
Payment
If the value of your loss exceeds your deductible, you will receive a check in the mail.
WHAT TO DO IF YOU HAVE AN AUTO ACCIDENT
- Do not leave the scene of the accident, unless it is to get out of the way of oncoming traffic.
- Notify police or highway patrol immediately from the scene of the accident.
- Do not admit fault or discuss the accident with anyone except the police or an authorized representative of AFR Insurance.
- Verify insurance coverage by presenting the insurance verification card to the other party and the investigating officer.
- Obtain the names, addresses, phone numbers, license plate numbers and the other party's insurance company name, address, phone number, and policy number.
- Document when and where the accident occurred and take photos.
- Call your AFRMIC agent, the AFR Claims Department at 800-324-7771, or fill out our online Claims forms as soon as possible to report the loss.
24 Hour Claims & Assistance
AFR 24-hr Claims & Roadside Assist 1.800.324.7771
Progressive 24-hr Claims & Roadside Assist 1.800.776.4737
Need Help?
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